Returns & Exchanges

At GORUCK, we build gear to last a lifetime and stand behind our quality with a commitment to your satisfaction. If your gear isn't performing as expected, you can return or exchange items in new condition within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Generate and print a prepaid shipping label provided through the portal to ensure your gear is tracked and insured during transit.

3

Pack Your Gear

Place the items in their original packaging if possible, ensuring all tags are attached and the products are free from dirt or wear.

4

Ship and Refund

Drop your package off at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing